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General Support

For trading FAQs, support, or to open a help ticket, join the Phoenix Discord: discord.gg/phoenixtrade Follow Phoenix on X for updates and announcements: x.com/phoenixtrade

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Waitlist and Early Access

Phoenix is in private beta. To request access, join the waitlist at phoenix.trade and follow along on X for updates on onboarding new users.

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Beta Tester Support

The best way to get support and share feedback is in Discord. After redeeming your access code and logging in to Phoenix, connect your Discord account through the menu in the top right to unlock the Private Beta channels. Image(12) Note: This is only available for beta testers who have received an access code.

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Verify the Phoenix Domain

The team may reach out to you vis email for access code distribution. If you joined the waitlist and submitted your email, you can verify that any email was sent from Phoenix by confirming the @phoenix.trade sender domain. Phoenix.trade is the only official domain for Phoenix.